We ship out Monday – Friday at 9:00 am CST. So allow 24 hours to receive tracking information. We do not ship on Weekends or Holidays. If you placed your order between Friday – Sunday, your package(s) will not be shipped until Monday 9:00 am CST.

Orders cannot be cancelled when shipping label (tracking number) has been created.

Reasons For Delayed Shipment: 

1. Your order might be on-hold due to incorrect shipping address and we are awaiting an email response from you to correct your shipping address so please check your email from us.
2. Due to inclement weather or mailing service backed up after returning from holiday.
3. Mailman made an attempt to deliver your package, but there was no secure place to leave your package at your location. Please check your tracking number for more information. Mailman may need you to pickup your package at your local postal service facility.
4. You made a request change on delivery instructions with the postal service at the time of shipping process.

We are NOT responsible for:

1. Delayed shipment caused by mailman
2. Lost package(s) due to customer’s fault for not providing the correct shipping address after we already sent out their package(s)
3. Any delivery instruction changes you made at your own request with postal service on your package(s)
4. If your tracking number states your package was delivered but you stated you have not received your package, ORYNZONE is not responsible. There is nothing we can do once the package has been delivered.

(NOTE:  If you noticed your shipping address is incorrect while your package is currently in trans-it, please email support@orynzone.com for further instructions on how you can make those changes with the postal service. Unfortunately, we can not make those changes for you because the postal service will be asking for your personal information.)

If you have any further questions, please email support@orynzone.com.